Frequently Asked Questions

Yes! Whether it's anAndroid or iOS system (Apple), you can pair your phone and interact receiving calls, SMS, and app notifications!

AlphaGear Smartwatches are very well known for their excellent resistance to hard impacts and harsh environments. However, all the resistant characteristics have been tested in controlled conditions. For that reason, we recommend not submitting your watch to extreme tests since some non-controlled factors could affect the actual performance.

Depending on how you use it, it can last up to 30 days per charging cycle (endurance mode; varies by model). On average, you can get around 7-14 days per charging cycle. Full usage mode has the most aggressive consumption and the battery life is short. However, it can be recharged in around 1-2 hours, from 0% to 100%.

Note that the Alfa Watch use a traditional battery, but it lasts around 365 days (12 months), and it can reach up to 18 months.

Our smartwatches are certified as water-resistant: can resist the penetration of water up to some degree. However, is strongly not recommend to be used for Swimming, Diving, under Seawater (saltwater), taking a shower with it, or keeping it submerged.

Once shipped, your order will arrive within 3 to 7 working days for United States, within 10 to 16 days for Canada, Australia and United Kingdom, other countries can take 15 to 25 days. You’ll receive an email confirmation once your order has been shipped. Feel free to email us to check your order status. We're happy to help.

If you need to contact us, don't hesitate to send an email to our customer support team at [email protected]